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  • Do you use real shells?
    Yes, every shell candle, shell glass and shell jewelry are made from real sea shells.
  • Is your jewelry waterproof?
    Yes, every piece of jewelry is waterproof. We use stainless steel materials that don't tarnish!
  • Is your jewelry handmade?
    Yes, each piece is handmade with love and attention to detail. We carefully select the perfect shells to create the most gorgeous ocean-inspired jewelry for you.
  • When will a product be restocked?
    We understand your excitement about our products! Restocking times may vary but typically take up to 3 weeks.
  • I received a damaged item, what now?
    We are truly sorry you received a damaged item! Please reach out to our customer service team via email. Don't forget to include your order number and take a photo of the damaged item. This way, we can assist you as quickly as possible!
  • Is there a warranty for your jewelry?
    Yes, our jewelry comes with an 8-week warranty period, starting from the date of purchase.
  • Do you have an ambassador program?
    Yes, we do! Our ambassador program welcomes everyone, not just influencers! Receive commission, free products, early access to new collections and more! Want to earn money by recommending us to family and friends? Join us now here!
  • How are your products made?
    Our candles are handmade using a vegan and eco-friendly approach. We take pride in handmaking each candle using 100% soy wax, a renewable and biodegradable material. Soy wax is derived from vegetable oil, ensuring both a cruelty-free and non-toxic product.
  • Are your candles and shell glasses purely decorative?
    Not at all. Our products are designed with versatility in mind, offering both aesthetic appeal and functionality. Whether you choose to use them as breathtaking decorative pieces or functional elements, the choice is entirely yours.
  • Can your products be given as gifts?
    Absolutely! Our product range is ideal for gifting on any occasion. From birthdays to weddings, and from festive celebrations such as Christmas to Valentine's Day, our offerings suit a diverse array of events. To enhance the gifting experience, we even provide the option of including our items in thoughtfully curated gift packages.
  • Are your candles eco-friendly?
    Yes, our commitment to sustainability is steady. Our candles feature soy wax, a substance crafted from vegetable oil and recognized for its minimal environmental impact. This renewable resource supports ecological balance, and the biodegradability of soy wax ensures its compatibility with nature. Our dedication to eco-friendliness extends to our packaging, which is designed to protect your order while minimizing its ecological footprint.
  • Why do you use soy wax?
    Soy wax has many benefits. As a plant-based alternative, it aligns with vegan principles while promoting a healthier environment. Soy wax is biodegradable which makes it eco-friendly, and its non-toxic nature makes it a safer option. Additionally, our candles have a longer burn time because of the soy wax.
  • Do you offer worldwide shipping?
    Unfortunately, at this time we only ship to European countries. Please visit the 'Shipping' page to see all shipping prices.
  • What are the shipping fees and estimated delivery times?
    All information regarding shipping can be found here.
  • How can I track my order?
    After completing your purchase you will receive a confirmation email along with a track & trace email.
  • Is there a free pickup option?
    Absolutely! We provide a complimentary pickup option for customers residing in Belgium. You can pick up your order in Antwerp (2000).
  • How can I return a product?
    For all information regarding the return of a product please visit the Returns page. p>
  • Is it possible to make bulk purchases for events or special occasions?
    Certainly! We accommodate bulk orders and extend discounts for larger quantities. Please reach out to us via our live chat, contact form, or email us at to discuss your requirements.
  • How can I get in touch with your customer service?
    You can reach our customer service team through multiple channels. Utilize our live chat, complete the contact form, or send an email to We strive to provide a response within 2 business days.
  • What forms of payment are accepted?
    We offer various payment options, including Bancontact, Visa, Mastercard, PayPal, Cash, American Express, and Discover.
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