Question 1

Are your products handmade?

Accepted Answer

Yes, each product is handmade with love and care, ensuring quality and uniqueness in every piece.

Question 2

Is your jewelry waterproof?

Accepted Answer

Yes, our jewelry is waterproof because we use stainless steel! It does not loose it's color or tarnish! Therefore you can confidently wear your ocean-inspired jewelry in the shower and the ocean without a worry!

Question 3

Where are your products made?

Accepted Answer

Our products are handmade with love in Antwerp, Belgium.

Question 4

Can I request a restock of a sold-out item?

Accepted Answer

If an item is out of stock, sign up for restock notifications on the product page or email us at info@veladorboutique.com.(info@veladorboutique.com)  Some items may be restocked, while others are limited edition.

Question 5

When will a product be restocked?

Accepted Answer

We understand your excitement about our products! Restocking times may vary but typically take up to 3 weeks. If you're looking for a specific item, feel free to email us,(info@veladorboutique.com) and we’ll be happy to provide you with the exact restock date. 😊

Question 6

I received a damaged item, what now?

Accepted Answer

We are truly sorry you received a damaged item! Please reach out to our customer service team via email. Don't forget to include your order number and take a photo of the damaged item. This way, we can assist you as quickly as possible!

Question 7

Do you use real shells?

Accepted Answer

Yes, every shell candle, shell glass and shell jewelry are made from real sea shells.

Question 8

Is there a warranty for your jewelry?

Accepted Answer

Yes, our jewelry comes with an 8-week warranty period, starting from the date of purchase.

Question 9

Do you have an ambassador program?

Accepted Answer

Yes, we do! Our ambassador program welcomes everyone, not just influencers! Receive commission, free products, early access to new collections and more! Want to earn money by recommending us to family and friends? Join us now here! (https://www.veladorboutique.com/en/ambassador)

Question 10

Can your products be given as gifts?

Accepted Answer

Absolutely! Our product range is ideal for gifting on any occasion. From birthdays to weddings, and from festive celebrations such as Christmas to Valentine's Day, our offerings suit a diverse array of events. To enhance the gifting experience, we even provide the option of including our items in thoughtfully curated gift packages.

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