top of page
  • Are your products handmade?
    Yes, each product is handmade with love and care, ensuring quality and uniqueness in every piece.
  • Is your jewelry waterproof?
    Yes, our jewelry is waterproof because we use stainless steel! It does not loose it's color or tarnish! Therefore you can confidently wear your ocean-inspired jewelry in the shower and the ocean without a worry!
  • Where are your products made?
    Our products are handmade with love in Antwerp, Belgium.
  • Can I request a restock of a sold-out item?
    If an item is out of stock, sign up for restock notifications on the product page or email us at info@veladorboutique.com. Some items may be restocked, while others are limited edition.
  • When will a product be restocked?
    We understand your excitement about our products! Restocking times may vary but typically take up to 3 weeks. If you're looking for a specific item, feel free to email us, and we’ll be happy to provide you with the exact restock date. 😊
  • I received a damaged item, what now?
    We are truly sorry you received a damaged item! Please reach out to our customer service team via email. Don't forget to include your order number and take a photo of the damaged item. This way, we can assist you as quickly as possible!
  • Do you use real shells?
    Yes, every shell candle, shell glass and shell jewelry are made from real sea shells.
  • Is there a warranty for your jewelry?
    Yes, our jewelry comes with an 8-week warranty period, starting from the date of purchase.
  • Do you have an ambassador program?
    Yes, we do! Our ambassador program welcomes everyone, not just influencers! Receive commission, free products, early access to new collections and more! Want to earn money by recommending us to family and friends? Join us now here!
  • Can your products be given as gifts?
    Absolutely! Our product range is ideal for gifting on any occasion. From birthdays to weddings, and from festive celebrations such as Christmas to Valentine's Day, our offerings suit a diverse array of events. To enhance the gifting experience, we even provide the option of including our items in thoughtfully curated gift packages.
  • Do you offer worldwide shipping?
    We currently offer international shipping. Please visit the Shipping page to see all shipping prices.
  • What are the shipping fees and estimated delivery times?
    All information regarding shipping can be found here.
  • How can I track my order?
    After completing your purchase you will receive a confirmation e-mail along with a track & trace e-mail.
  • Is there a free pickup option?
    Absolutely! We provide a complimentary pickup option for customers residing in Belgium. You can pick up your order in Antwerp (2000).
  • How can I return a product?
    For all information regarding the return of a product please visit the Returns page.
  • Is it possible to make bulk purchases for events or special occasions?
    Certainly! We accommodate bulk orders and extend discounts for larger quantities. Please reach out to us via our live chat, contact form, or email us at veladorboutique@gmail.com to discuss your requirements.
  • How can I get in touch with your customer service?
    You can reach our customer service team through multiple channels. Utilize our live chat, complete the contact form, or send an email to info@veladorboutique.com. We strive to provide a response within 2 business days.
  • How long does it take to process my order?
    Since all our products are handmade, we require 3 business days to carefully craft and prepare your order before shipping. You will receive a confirmation email once your order is on its way.
  • What forms of payment are accepted?
    We offer various payment options, including Bancontact, Visa, Mastercard, PayPal, Cash, American Express, and Discover.
bottom of page