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SHOP POLICY / TERMS & CONDITIONS

 

Welcome to Vela d'Or Boutique! We appreciate your interest in shopping with us. Before you proceed, please read and understand the following Terms and Conditions, which govern the use of our website and the purchasing of products from our online store. By accessing or using our website, you agree to abide by these terms and conditions. If you disagree with any part of these terms, please do not use our website.

  1. General Terms

1.1. Vela d'Or Boutique is an online webshop selling candle & shell products. Our products may include but are not limited to candle & shell products.

1.2. By using this website, you confirm that you are of legal age to form a binding contract or have the consent of a parent or legal guardian to do so.

1.3. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes.

  2. Ordering and Payment

2.1. By placing an order on our website, you are making an offer to purchase the selected products. All orders are subject to acceptance by Vela d'Or Boutique.

2.2. Prices displayed on the website are in EUROS and are exclusive of applicable taxes and shipping fees. The total amount, including taxes and shipping, will be shown during the checkout process.

2.3. We accept various payment methods, including credit/debit cards and other payment options as indicated during the checkout process. All payments are processed securely.

2.4. In the event of payment failure or unauthorized use of payment information, we reserve the right to cancel or delay the order until payment is successfully processed.

  3.Shipping and Delivery

3.1. We ship products to locations within Europe. Shipping times may vary depending on the destination and the shipping method selected during checkout.

3.2. Shipping fees and estimated delivery times will be displayed during the checkout process.

3.3. Vela d'Or Boutique is not responsible for delays or damages caused by the shipping carrier or any unforeseen circumstances beyond our control.

  4. Returns and Exchanges

 

4.1. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or exchange subject to our Return Policy.

4.2. To initiate a return or exchange, please contact our customer support within 14 days of receiving your order.

4.3. The returned items must be in their original condition, with tags and packaging intact, and should not show any signs of wear or use.

  6.Contact Information

6.1. If you have any questions or concerns about these Terms and Conditions or any aspect of our webshop, please contact our customer support at info@veladorboutique.com.

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Vela d'Or Boutique! Happy shopping!

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